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Friday, January 02, 2009

UPS Drops the Ball in Washington - Black Eye for Brown

I'm writing this post reluctantly because UPS has been my carrier of choice both as a shipper and receiver for many years but their performance the past few weeks has been awful. We had some snow in the Puget Sound area in December 2008 and some services were briefly disrupted. This was not a disaster; virtually no power outages, no fatalities and very few road closures. The mail was delivered every day and the shopping malls were open. UPS deliveries however came to a virtual halt.This is January 2, 2009 and I'm still waiting for packages, most shipped before Christmas. We had a small delivery today of 4 boxes but the bulk of a large shipment that I need to fill a PC order is still missing. I checked the tracking numbers again and most of the missing boxes are listed as ''in transit'' with 1/2/2009 as the revised delivery date. I decided to call and ask about the situation. The rep at 1-800-PICK-UPS told me that all the packages should be delivered today because that's what the tracking...

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