Deluxe Checks - web stores - annoyances - deception
I started to place a check re-order this morning thru my US Bank Online account. They re-directed me to Deluxe Corp. via a private label portal. Since I've done this a few times before, I expected that the process would take about 5 minutes or less. The first screen showed my sample check with the correct starting number etc. The only problem was the default quantity; '1 Box'. Most of us know that a ream is 500 but don't know how many checks are in a box. Since I use checks individually and not by the box I thought that might be useful information. After about 15 minutes of searching their web site, going thru to the last step of the order and going back thru the US Bank site, I found no quantity other than 'box'. I decided to call the 'help' number to find out. When the lady asked me what I needed, I said I'd like to order a 'case' of checks. She said how many is that? I said, I don't know but it's more than a box. After about 5 minutes of toying with her, I noted that her first question...
